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Web Widget

The Web Widget is an embeddable live chat bubble that you can add to any website. It connects to the same AI Sales Agent and the same inbox — giving your website visitors the same smart, instant experience as your Instagram followers.


What It Looks Like

The widget appears as a floating chat icon in the bottom-right corner of your website. When clicked, it opens a chat window where visitors can talk to your AI assistant in real time.


How It Works

Key features:

  • Real-time — responses appear within seconds via WebSocket
  • Session-based — visitors can continue conversations without logging in
  • Rate-limited — built-in protection against spam (15 messages per minute)
  • Scalable — supports multiple concurrent visitors

Installation

Add this single script tag to your website, just before the closing </body> tag:

<script
src="https://cdn.maxina.ai/widget.js"
data-tenant-id="YOUR_TENANT_ID"
async
></script>

Replace YOUR_TENANT_ID with your workspace's public ID (found in Settings → Integrations).

tip

The widget script is lightweight and loads asynchronously — it won't slow down your website.


Live Demo


Widget + Inbox Integration

Every widget conversation creates a ticket in your Maxina Inbox, just like Instagram DMs. This means:

  • You see all conversations (Instagram + Widget) in one place
  • The same Supervisor Workflow applies — AI handles it, you step in when needed
  • Transfer, Take Over, and Resolve actions all work the same way

Customization

AspectStatus
Chat bubble color🚧 Coming soon
Welcome message🚧 Coming soon
Position (left/right)🚧 Coming soon
Brand logo in widget🚧 Coming soon

Next Steps